Refund Policy
We’re here to support you
At SuperBox, our goal is to ensure a smooth and reliable shopping experience. If there is any issue with your order, you may reach out to us within the eligible return period for assistance and review.
1. Return Request Period
Return requests can be submitted within 30 days after the delivery date.
Each request will be carefully reviewed to confirm whether the product meets the basic return requirements before approval.
2. Eligibility Requirements
To be considered for a return, the product should meet the following conditions:
- The item remains in the same condition as delivered
- No signs of use, damage, modification, or tampering
- Returned with original packaging and all included accessories
- Valid proof of purchase or order information is provided
Items that do not meet these conditions may not qualify for return approval.
3. Non-Eligible Return Situations
Returns may not be accepted in the following cases:
- Products that have been used, damaged, or altered after delivery
- Clearance, promotional, or final sale items clearly marked as non-returnable
- Items returned without prior confirmation or authorization from our support team
Unauthorized returns may be rejected or delayed in processing.
4. Return Request Process
To request a return, please follow these steps:
- Contact our support team with your order details and reason for return
- Our team will review your request and provide instructions if approved
- Once authorized, return shipping information will be shared with you
- After the item is received and inspected, refund processing will begin
Please note that returns sent without prior approval may not be accepted for processing.
5. Return Shipping Policy
Return shipping responsibility is determined by the reason for the return:
- If the issue is caused by us (such as wrong item or defective product), we will cover return shipping costs
- If the return is due to personal reasons (such as change of mind), the customer is responsible for return shipping
We strongly recommend using a trackable shipping service to ensure safe delivery.
6. Refund Process
Once the returned item is received:
- The product will be inspected before approval
- If approved, refunds will be issued to the original payment method
- Refund processing typically takes 5–7 business days after approval
Please note that processing times from banks or payment providers may vary.
7. Customer Assistance
If you have any questions regarding returns, refunds, or product support, our team is here to help.