Privacy Policy

1. Policy Overview

At SuperBox Tech Shop, we are committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, and protect your information when you use our website, which operates on the Shopline platform.

By accessing or using our website, you agree to the terms described in this Privacy Policy.

2. Information We Collect

When you use our website or place an order, we may collect the following types of information:

A. Customer Information

• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Order and purchase details

B. Technical Information

• IP address
• Device type and identifiers
• Browser type and operating system
• Website usage data (pages visited, interactions)

C. Customer Support Information

• Messages, inquiries, or support requests you submit to us

Important:
Payment information is processed securely by third-party payment providers (such as PayPal or card processors). We do not store or have access to full payment card details.

3. How We Use Your Information

We use collected data strictly for business and operational purposes, including:

• Processing and fulfilling orders
• Arranging shipping and logistics delivery
• Providing customer service and support
• Sending order updates and notifications
• Improving website performance and user experience
• Meeting legal, accounting, and compliance obligations

We only process personal data when it is necessary to operate our services and complete transactions.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information.

However, we may share necessary data with trusted third parties only for operational purposes:

• Shopline – website hosting and infrastructure
• Logistics partners (e.g., UPS, FedEx) – shipping and delivery services
• Payment processors (e.g., PayPal, credit card providers) – secure payment processing
• Legal or regulatory authorities – when required by law

All third-party service providers are required to handle data securely and use it only for service-related purposes.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality and user experience, including:

• Maintaining shopping cart sessions
• Analyzing website traffic and usage behavior
• Improving site performance and navigation

You may disable cookies in your browser settings. However, some website features may not function properly if cookies are disabled.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• SSL encryption for secure data transmission
• Secure payment processing through certified providers
• Restricted internal access to personal data

While we take reasonable precautions, no online system can guarantee 100% security.

7. Your Privacy Rights (CCPA & GDPR Compliance)

Depending on your location, you may have the following rights:

California Residents (CCPA Rights):

• Right to request access to personal data collected
• Right to request deletion of personal information
• Right to know that we do not sell personal data

EU/EEA Users (GDPR Rights):

• Right to access your personal data
• Right to request correction or deletion
• Right to restrict or object to processing
• Right to data portability (where applicable)

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions and order fulfillment
• Provide customer support
• Meet legal, tax, and accounting requirements

After this period, data will be securely deleted or anonymized.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The latest version will always be available on this page. Continued use of our website indicates acceptance of any updates.

10. Contact Us

For any privacy-related questions or requests, please contact:

superboxtechshop@gmail.com